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Case
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Description
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Renewals and maintenance
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- Unlimited Email Accounts : Free within the given space (10Gb)
- CMS Security patches/upgrades : Free
- Annual fee of package price LKR 10000
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No package fee or maintenance charges to LK Domain Registry.
Notes:
- Product renewal date will be synchronize with the customer’s .lk domain renewal date after the first year. Due to that package renewal charges will be calculated pro rata basis till the next renewal date. Once the dates are synchronized default charges will be applied.
Renewal charges for the below packages are only applicable for existing customers.
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Case
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Description
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Renewals and maintenance
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- CMS Security patches/upgrades : Free
- Annual fee of package price LKR 5000
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Fastweb maintenance Charges for year 1: (365 days from product purchased date)
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Case
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Description
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First Year
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Maintenance of Year 1
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- Minor changes during first month - Free
- CMS Security patches/upgrades : Free
- Modifications/updates : Free - up to 3 changes by LKDR
- Add pages : Free - If pending pages available in the current package
- Modifications/updates more than 3 – Starting from LKR 1000/- (may vary accordingly the requirement)
- Bug fixing and problem solving : Charges will apply
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Fastweb maintenance Charges for renewals: (starting from year 2)
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Renewals : 2nd year onwards
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Case
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Description
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Maintenance throughout the year
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- CMS Security patches/upgrades : Free
- Renewal price: Obtained package price 12,000/15,000/18,000
- Modifications/updates : up to 3 changes by LKDR
- Backup /Restore
- Modifications/updates more than 3 – Starting from LKR 1000/- (may vary accordingly the requirement)
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Add additional pages
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- Upgrade the website to higher package
- If pending pages available in the current package : add pages free of charge
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Any other/ Special cases
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Will be handled case by case
- Bug fixing and problem solving : issues occurred due to customer’s activity– Min. of LKR 5000/-
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Revamp
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- Revamp a site may occur at any time during the year upon the customer’s request
- Full Package price will be charged. If not according to the requirement (more features-higher the value)
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